A front-line communications tool, the Client Relations Center is designed to respond to customer needs through a single, reliable point of contact. Proactive procedures ensure that customers and other port users receive a fast, dependable response to service assistance, cargo coordination and issue resolution matters to help meet the information demands necessary to keep cargo moving seamlessly through the logistics chain.
The Client Relations Center can assist you with:
Financial services
- Tariff and rate information
- Price quotes
Cargo services
- General information
- Pick-up/delivery verification
- Process improvement
- Government inspections
- Problem resolution
Technology service and support
- Self-help technology
- Training and coordination
- Electronic data interchange (EDI)
In addition, customer outreach programs are available to provide technical training assistance one-on-one or in groups at customers’ offices to accommodate your schedule. This personalized service covers all aspects of technology support from Navis™ training to WebAccess assistance so that important information is where you need it, when you need it.